Technical Assistance Center
Zayo Managed Services Main Number 1-866-629-8200
General Technical Support(All Products Including E-mail, Dial-Up & DSL) 1-888-221-1613
Voice, Internet & IP Connect Direct Support 1-888-217-6323
Video Conferencing Direct Support 1-800-863-3638
Report a problem on the web: https://zone.onvoy.com (Select: trouble ticketing tab)
Report a problem with email: (Non-Urgent) zms-support@zayoms.com
Technical Escalation Procedure *
Our current escalation policy can be found at: http://www.zayoms.com/contact_nocrepair.shtml
Support: (888) 221-1613
Level1: (763) 230-2111, Level 1 is paged immediately
Level2: (763) 230-2112, Level 2 is paged immediately
Level3: Call Dave Walters, Head of Support and Engineering
Cell: (612) 247-0254 (Urgent) Office: (952) 230-4810 Email: dwalters@zayoms.com
Alternate: Call Craig Olson, Head of Customer Design and Engineering
Cell: (763) 458-6688 (Urgent) Office: (952) 230-4882 Email: colson@zayoms.com
*While we make every effort to meet or exceed our customer's expectations there are times when a customer may need to escalate an issue. Above is our support escalation information. For the most effective support and best resolution, we ask that customers follow this escalation path allowing time for our staff to respond and resolve issues.
